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Legal clarity for every account

on9win operates with transparent terms that spell out your rights, our responsibilities, and how we protect your account and data.

Clear deposit & withdrawal termsAccount security & data handlingContact & dispute resolution
on9win Legal clarity for every account
GET HELP NOW

Reach us about legal or account concerns

Our support team handles account issues, disputes, and data requests during business hours. Contact us through the channels below — we respond to each enquiry and guide you through any process you need.

Team online

Email support

Send your legal question or data request to [email protected]. We typically reply within 24 hours on weekdays.

Live chat

Chat with our team directly in the app lobby. Available weekdays 09:00–22:00 Malaysia time to help with account or privacy matters.

Account settings

Manage your data, review deposit history, and request changes to your account settings anytime from the security tab in your profile.

HOW WE PROTECT YOU

Data handling, security, and your control

We collect only what we need — your identity, payment details, and game activity — to run your account and comply with local law. Your data is stored securely using industry-standard encryption.

Account security

Login credentials are hashed and stored securely. Enable two-factor authentication in your account settings for extra protection against unauthorised access.

Data retention

We keep your account data for the life of your account. After you close your account, we retain records for six years to meet legal and tax obligations.

Payment security

Touch 'n Go, GrabPay, Boost dan FPX transactions are encrypted end-to-end. Your payment details are never stored on on9win servers.

Data access requests

You have the right to request all personal data held about you. Email [email protected] with 'Data Access Request' in the subject line; we respond within 30 days.

Cookies & tracking

on9win uses cookies to maintain your session and remember your preferences. You can disable non-essential cookies via your browser settings without affecting gameplay.

Contact & amendments

To change your email, address, or other profile details, log in and update them directly in Account Settings, or contact [email protected] for assistance.

Your questions about terms, privacy, and rights

Below are the questions we hear most often. If you have something not covered here, reach out to [email protected].

Access depends on local law and is available where local law permits. When you sign up, you confirm your location and eligibility. If your region's rules change, we notify you through your account and in-app messages.

Deposits via Touch 'n Go, GrabPay, Boost dan FPX usually appear in your account within one minute. You can see deposit status in your transaction history. Withdrawals typically process within one business day.

When you close your account, we immediately stop new processing. Your personal data is retained for six years to meet legal and tax requirements, then securely deleted. You can request immediate deletion by emailing [email protected].

Contact [email protected] with details of your concern. We investigate within 14 days and respond with a resolution. For unresolved disputes, you may have recourse under local consumer protection law.

No. Payment details for Touch 'n Go, GrabPay, Boost dan FPX are processed securely by the payment provider and never stored on our servers. We only hold your account balance and transaction records.

Yes. Email [email protected] with 'Data Access Request' in the subject line, and we'll send you everything we hold within 30 days. You can also view your game history and account activity anytime in your profile.

Log into your account and update your email, address, phone, or preferences directly in Account Settings. For other data changes or deletions, contact [email protected] with details of what you'd like changed.